These Terms & Conditions govern the use of Secure Travels’ website, enquiry forms, booking discussions, transport arrangements, travel packages, and related services. By using this website or proceeding with an enquiry or booking, you agree to the terms mentioned on this page.
These terms are intended to keep expectations clear between the traveller and the service provider. Please read them carefully before making a booking or relying on any travel-related confirmation.
By accessing this website, submitting an enquiry, contacting Secure Travels, or proceeding with any booking, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, you should avoid using the website or booking any service through us.
These terms apply to website visitors, travellers, enquirers, customers, and any person using our digital or communication channels in connection with our services.
Secure Travels may provide information, quotations, booking assistance, transport services, tour packages, destination support, and other travel-related services. All itineraries, package details, timings, inclusions, exclusions, and pricing are subject to availability, operational conditions, and practical limitations.
We try to keep the information on our website accurate and updated, but some details may change due to season, weather, partner availability, route conditions, pricing revision, policy changes, or operational necessity.
Website content, trip information, route plans, and service descriptions should be treated as informative unless specifically confirmed during the booking process.
A booking is considered confirmed only when the required advance payment has been received and an explicit confirmation has been issued by Secure Travels through an approved communication channel such as WhatsApp, email, invoice, or direct written message.
Mere enquiry submission, availability discussion, verbal discussion, or tentative hold does not amount to final confirmation. Seats, hotel rooms, vehicles, or other travel services remain subject to confirmation until the payment and internal approval process is completed.
Payment schedules may vary depending on the type of travel service, destination, travel date, ticketing timeline, accommodation requirement, or third-party vendor rules. Customers must pay the advance or full amount within the communicated timeline in order to keep a booking active.
Delayed or incomplete payment may result in lapse of booking, release of inventory, fare revision, hotel rate change, or cancellation of held arrangements without separate liability on our side.
An initial amount may be required to reserve services, block dates, or begin booking coordination.
The remaining amount must be cleared within the time communicated before departure, check-in, or final service execution.
Cancellation and refund treatment depends on the nature of the booking, travel date proximity, third-party supplier policies, pre-paid expenses, transport reservation rules, and whether payments have already been committed on the customer’s behalf.
Changes to travel date, traveller count, pickup point, route, hotel type, or package structure may result in revised pricing, limited availability, or partial loss of prior payments depending on the service involved.
Any refund, where applicable, will normally be processed after adjusting actual cancellation charges, committed vendor expenses, taxes, banking deductions, and other unavoidable recovery components.
Travellers are responsible for providing correct personal details, checking travel dates, carrying valid identity proof where required, arriving on time for pickups or departures, following local laws, maintaining appropriate behaviour, and complying with instructions issued for safety or smooth operation.
Customers are also responsible for informing us in advance about any special assistance requirement, medical condition, accessibility issue, or other factor that may materially affect the journey or service delivery.
Secure Travels acts as a travel service provider and, in some cases, a coordinator between the traveller and third-party vendors such as hotels, transport providers, local operators, or activity partners. While we aim to ensure smooth service, we cannot be held responsible for every circumstance outside our direct control.
This includes, but is not limited to, weather disruption, road blockage, natural events, traffic delays, government restrictions, strikes, force majeure events, hotel overbooking, vendor-side delay, operational breakdown, sudden fare revisions, or personal loss caused by traveller negligence.
We are not liable for indirect loss, missed personal plans, emotional distress, incidental expenses, or disruption caused by external events that could not reasonably be prevented or controlled.
You agree not to misuse this website, attempt unauthorized access, copy restricted content for unlawful use, submit false information, interfere with forms or technical functionality, or use the website in a way that harms the brand, systems, staff, customers, or third-party partners.
We reserve the right to restrict access, reject suspicious submissions, or take protective action if any activity appears fraudulent, abusive, illegal, or technically harmful.
Unless otherwise stated, the text, branding, visual layout, graphics, service descriptions, and website presentation elements on this site belong to Secure Travels or are used with appropriate permission. They must not be copied, republished, reproduced, or commercially reused without prior written approval.
Limited personal viewing is allowed for normal browsing and enquiry purposes, but no user acquires any ownership rights through website access.
Secure Travels may revise these Terms & Conditions from time to time to reflect operational changes, service expansion, legal expectations, pricing structures, system updates, or revised business practices. Updated terms may be posted on this page with a revised effective date.
Continued use of the website or continued interaction with our services after such updates may be treated as acceptance of the revised terms to the extent permitted by law.
