Cancellation

Cancellation & Refund Policy

Last Updated: 12th February 2025

At Secure Travels, we work hard to ensure a smooth and memorable travel experience. Once a booking is confirmed, we immediately reserve your hotel, transport, and meals. These bookings involve advance payments that are non-refundable for us. Therefore, we follow a strict cancellation policy.

Important Cancellation Rule

If you cancel your trip at any time after booking, you must still pay 50% of the total trip cost.

Why? Because we already invest in advance bookings (hotel, food, vehicle, etc.) on your behalf.

Refund Conditions Based on Timeframe

If you have made full payment and then cancel the trip, the refund amount will depend on when you cancel:

30+ days before the trip: 100% refund
25–29 days before the trip: 90% refund
20–24 days before the trip: 80% refund
15–19 days before the trip: 50% refund
Less than 7 days: No refund

Refund Process

Refunds (if eligible) are processed within 7–10 business days.
Refunds are sent to the original payment method only.
Delays caused by banks or payment gateways are not under our control.

Before You Book

Please make your booking only if you are fully committed to traveling. We do not entertain last-minute cancellations or refund requests beyond what’s listed in this policy.