Simple rules for booking, cancellations, and refunds.

A booking begins when a traveller submits an enquiry, discusses travel requirements, and receives a quotation or travel proposal from Secure Travels. At this stage, the service remains subject to availability, operational feasibility, and supplier-side confirmation.

Sending a message, asking for rates, or discussing dates does not automatically reserve a seat, hotel, vehicle, or package. Reservations become active only after the required payment and confirmation steps are completed.

A booking is treated as confirmed only after the required advance or full payment has been received and Secure Travels has issued a written confirmation through WhatsApp, email, invoice, booking message, or another approved communication channel.

Until that stage is completed, any discussion about dates, package options, or availability should be treated as provisional only.

Different services may require different payment structures depending on the destination, travel date, type of vehicle, hotel policy, season, or third-party vendor rules. Some bookings may require an advance amount, while others may require a higher upfront commitment.

If a traveller cancels after booking confirmation, the refund amount, if any, will depend on how much time remains before the travel date, how much has already been paid to vendors, and whether hotels, transport, activities, or other services have already been reserved in the traveller’s name.

The closer the cancellation is to the departure or service date, the higher the possibility of deductions, retention, or non-refundable components.

Requests to change travel date, pickup point, hotel type, package structure, traveller count, or route are subject to availability and operational feasibility. A modification request is not guaranteed just because a booking already exists.

In many cases, a date change may be treated partly or fully as a cancellation and rebooking, especially where tickets, vehicles, rooms, permits, or local arrangements have already been blocked.

Refunds are not automatic in every case. Any refund, where applicable, is normally calculated after deducting actual expenses already incurred, non-refundable vendor payments, banking or gateway charges, taxation impact where relevant, and administrative handling linked to the booking.

If hotels, transport providers, local operators, ticketing systems, or other external suppliers apply retention or cancellation charges, the same may be passed on to the traveller.

Where a refund is approved, it is generally processed after internal verification, supplier-side confirmation, deduction settlement, and payment reconciliation. Processing time may vary depending on the booking structure and the number of vendors involved.

Banking timelines, payment gateway processing, holiday periods, and supplier response time can also affect the final refund credit timeline.

Many travel services involve hotels, vehicle owners, local operators, activity providers, or other suppliers. These parties may have their own cancellation rules, date-change rules, no-show charges, seasonal conditions, and retention clauses.

Secure Travels cannot override third-party deductions that have already been imposed or contractually applied to a booking. Any such amount may be deducted before calculating the final refund due to the traveller.

In cases involving natural events, landslides, road closure, government restriction, severe weather, political disruption, strike, epidemic conditions, local shutdowns, or other force majeure situations, cancellation and refund outcomes may differ from normal cases.

In such situations, we will make reasonable efforts to coordinate alternatives, rescheduling possibilities, supplier claims, or partial recovery options wherever practical, but full refund may not always be possible.